Saying the Hard Things with Aloha (CM)
Great leaders are great communicators, particularly when things get hard. Whether delivering a poor performance review or downsizing and letting people go, conveying difficult messages is one of the most challenging things a manager does. The word Aloha can mean many things, including compassion, grace and charity. Learn how to communicate with Aloha to say the hard things without detracting from the message.
- Identify key words and phrases that help soften the blow of bad news without undermining the message
- Discuss ways to strengthen communication in many of the face-to-face settings within the law firm
Jayson L. Dibble, Ph.D., Assistant Professor in the Department of Communication at Hope College specializes in relational communication, particularly within face-to-face settings. His research areas include interpersonal communication, persuasion, health, and youth and family communication. His current interests are in the dynamics and communication implications regarding the interpersonal delivery of bad news.
For Live Program Only: (Note that only the CLM credit available for this webinar is stated below. If a credit is not stated, it is not available for this program.)
CLM Recertification Credit: 1 hour of credit in the subject area of Communication & Organizational Management (CM).
CLM℠ App Credit (General): 1 hour of credit in Communication Skills for those seeking to fulfill the CLM application;
CLM℠ App Credit (Functional Specialists): 1 hour in the subject area of Communication & Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.